1. Introduction
At Apex Overhead Door (“we”, “us”, “our”), we are committed to protecting the privacy and security of the personal information you provide when using our website and services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We may collect the following types of personal information:

• Contact details (such as your name, email address, phone number, mailing address) when you request a quote, contact us, or sign up for services.
• Usage data from our website (for example, your IP address, browser type, pages visited, time spent on pages) which may be collected automatically.
• Any other information you voluntarily provide when contacting us, filling forms, or communicating by phone/email.

3. How We Use Your Information
We use your personal information to:

• Respond to your inquiries and provide our services (installation, repair, maintenance) including scheduling, quotes, invoicing.
• Communicate with you about our services, updates, offers (if you opt in).
• Manage and improve our website, service offerings and customer experience.
• Comply with legal or regulatory requirements, or to protect our rights and property.

4. Disclosure of Information
We will not sell or rent your personal information to third parties. We may disclose your information:

• To authorized service providers or contractors who help us carry out the services (for example technicians or parts suppliers), but only the information necessary for them to perform their role.
• When required by law or to respond to legal process.
• If we believe disclosure is necessary to protect our rights, your safety or the safety of others.

5. Data Security
We take reasonable steps to protect the personal information in our care from unauthorized access, use, disclosure, or destruction. We use standard security measures (such as secure servers and firewalls). However, no method of transmission over the internet or method of electronic storage is 100% secure—and we cannot guarantee absolute security.

6. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes described in this policy, or for as long as required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices
You have choices about how we use your personal information:

• You can opt out of marketing communications by contacting us as shown below.
• You can request access to the personal information we hold about you, request correction of any errors, or ask for deletion (subject to legal or contractual obligations).
• If you visit our website, you can manage cookies or tracking settings through your browser (see next section).

8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to collect usage data and improve your experience. A “cookie” is a small data file placed on your device. You can choose to disable cookies via your browser settings—but this may affect how our site works.

9. Links to Other Websites
Our website may contain links to other websites or services not operated by us. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any external site you visit.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and indicate the date of revision. Your continued use of the website after any changes constitutes acceptance of the revised policy.

11. Contact Us
If you have questions or wish to exercise any rights regarding your personal information, please contact us:
Apex Overhead Door
Address: 10511 99 St., La Crête, AB, Canada
Email: admin@apexoverheaddoor.ca
Phone: 780-285-0836

Effective Date: November 3, 2025
Last Updated: Novmeber 3, 2025